Terms of Service

Our comprehensive terms of service and conditions for RealSealHub real estate transaction services including detailed refund policy and service agreements.

Terms of Service

1. Agreement to Terms

By accessing and using RealSealHub's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Company Information

RealSealHub
Bahnhofstrasse 42
8001 Zürich, Switzerland
Phone: +41 44 738 2947
Email: info@realsealhub.com
UID: CHE-428.571.893

3. Services Description

RealSealHub provides specialized real estate transaction services including but not limited to:

  • Complete transaction management and coordination
  • Legal documentation preparation and verification
  • Property due diligence and research services
  • Compliance verification and regulatory adherence
  • Closing coordination and settlement processing
  • Professional consultation throughout the transaction process

4. Service Agreement and Transaction Scope

All real estate transaction services are governed by individual service agreements that specify:

  • Transaction scope, deliverables, and timeline
  • Legal documentation requirements and specifications
  • Payment terms and transaction milestones
  • Confidentiality and data protection provisions
  • Support and follow-up service provisions

5. Payment Terms

Payment terms are specified in individual transaction agreements. Generally:

  • Services require an initial consultation fee and/or deposit before commencement
  • Payments are typically structured around transaction milestones
  • Final payment is due upon transaction completion and closing
  • Late payments may incur additional charges as specified in the agreement
  • All fees are quoted in Swiss Francs (CHF) unless otherwise specified

6. Refund Policy

Refund Eligibility: Refunds may be considered under the following circumstances:

  • Service cancellation by the client within 48 hours of agreement signing, subject to a 15% administrative fee
  • Failure to deliver agreed-upon milestones due to our fault, with refund proportional to undelivered work
  • Material breach of service agreement by RealSealHub that cannot be remedied within 30 days
  • Circumstances beyond our control that prevent transaction completion (force majeure)

Non-Refundable Items:

  • Work already completed and delivered according to specifications
  • Third-party fees including notary costs, government fees, and registration charges
  • Consultation fees and time spent on transaction analysis and preparation
  • Legal documentation work that has been approved by the client
  • Due diligence reports and research already provided

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete information required for the transaction
  • Timely response to requests for documentation and information
  • Payment of fees according to the agreed schedule
  • Compliance with all legal requirements for the property transaction
  • Obtaining necessary approvals from other parties involved in the transaction

8. Limitation of Liability

RealSealHub's liability is limited as follows:

  • Total liability shall not exceed the total fees paid for the specific transaction
  • We are not liable for indirect, consequential, or punitive damages
  • Liability does not extend to market fluctuations or property value changes
  • We are not responsible for delays caused by third parties or government authorities
  • Professional indemnity insurance covers our services as required by Swiss law

9. Confidentiality

RealSealHub maintains strict confidentiality regarding:

  • All client information and transaction details
  • Financial information and property valuation data
  • Strategic decisions and negotiation positions
  • Personal circumstances affecting the transaction

Information may only be disclosed as required by law or with explicit client consent.

10. Professional Standards

Our services are provided in accordance with:

  • Swiss real estate law and regulations
  • Professional standards for real estate transaction services
  • Anti-money laundering (AML) requirements
  • Know Your Customer (KYC) compliance standards
  • Data protection and privacy regulations

11. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including but not limited to:

  • Natural disasters or extreme weather conditions
  • Government actions, regulations, or policy changes
  • Labor strikes or work stoppages
  • Technical failures of third-party systems
  • Pandemic or health emergency restrictions

12. Intellectual Property

All reports, analyses, and documentation prepared by RealSealHub remain our intellectual property, while clients retain rights to use such materials for their specific transaction purposes.

13. Dispute Resolution

Any disputes arising from our services shall be resolved through:

  • Initial good faith negotiation between the parties
  • Mediation through a mutually agreed mediator
  • Final resolution through arbitration in Zürich, Switzerland
  • Application of Swiss law to all proceedings

14. Modifications to Terms

RealSealHub reserves the right to modify these Terms of Service at any time. Material changes will be communicated to active clients, and continued use of services constitutes acceptance of modified terms.

15. Termination

Either party may terminate services with written notice, subject to:

  • Completion of work in progress at the time of termination
  • Payment for all services rendered up to the termination date
  • Return of confidential information and documents
  • Compliance with ongoing confidentiality obligations

16. Contact Information

For questions regarding these Terms of Service, please contact:

Email: info@realsealhub.com
Phone: +41 44 738 2947
Address: Bahnhofstrasse 42, 8001 Zürich, Switzerland

Effective Date: January 27, 2025

Last Updated: January 27, 2025